Huge AI Support

Need a hand with Huge AI? Email help@sondersites.com and a real person from the Sonder team will reply, usually within two business days. Let us know your iPhone model, iOS version and what you were trying to do.

Common questions

How do I make an edit?
Tap Choose from Photos and pick one video, or several clips and photos. Then choose a template (or tap Pick for me), set what to make in Video options, and tap Create my edit. Review the result, adjust captions, trim or style, then tap Save & share.

Why does Huge AI need an internet connection?
To plan your edit, the app uploads the audio and a small set of frames from the footage you choose. The video itself is rendered on your iPhone.

My original video is missing.
Projects keep a link to your original footage on this iPhone. If it was deleted or moved, open the project and tap Relink original video (or Find missing clips) to choose it again.

Saving to Photos doesn't work.
Huge AI only asks to add videos to your library. If you declined, go to Settings › Apps › Huge AI › Photos and allow Add Photos Only.

Can I move projects to another device?
Yes. Use the project backup in Projects to save a backup file to Files or iCloud Drive, then restore it on your other iPhone and relink the original footage.

How do I delete my data?
See Your choices in our Privacy Policy, or email us.